Frequently Asked Questions (FAQ) – Golden

1. How long does shipping take?

Shipping times vary depending on location. Orders typically arrive within 5–14 business days, but delays may occur due to carrier or customs processing.

2. How long does order processing take?

Orders are processed within 1–5 business days after payment is confirmed. Processing may take longer during holidays or busy periods.

3. Do you offer refunds or returns?

No. Golden has a strict No Refund Policy. All sales are final. We do not offer returns, refunds, or exchanges.

4. How can I track my order?

Once your order ships, you will receive a tracking number via email. You can use it to follow your shipment’s progress through the shipping carrier’s website.

5. Can I change or cancel my order?

No. Once an order has been placed and processed, it cannot be changed or canceled.

6. What if I entered the wrong shipping address?

Please double-check your information before placing an order. Golden is not responsible for orders shipped to incorrect addresses provided by the customer.

7. What happens if my package is lost, delayed, or stolen?

Once your order has been shipped, Golden is not responsible for lost, stolen, or delayed packages. If there is an issue, customers should contact the shipping carrier directly using their tracking information for assistance.

8. Do you ship internationally?

If available, yes. International shipping times may vary depending on customs and location, typically 10–45 business days.

9. Why is my order delayed?

Delays may happen due to weather, customs inspections, high order volume, or carrier issues. These factors are outside of Golden’s control.

10. How can I contact Golden?

You may contact us through the contact information provided on our website. We will respond as soon as possible when available.