Shipping policy

Shipping Policy – Golden

Thank you for shopping with Golden. We are committed to processing and shipping your order as efficiently as possible. Please review our Shipping Policy below.

Order Processing

All orders are processed within 1–5 business days after payment has been successfully received and verified. Processing times may vary during holidays, sales events, or periods of high order volume.

Orders are not processed, shipped, or delivered on weekends or major holidays.

Shipping Times

Estimated shipping times may vary depending on your location and shipping carrier.

  • Standard Shipping: 5–14 business days
  • Extended Shipping Areas: 10–30 business days
  • International Orders (if applicable): 10–45 business days

Delivery estimates are not guaranteed and may be affected by circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on the destination, package weight, and shipping method selected.

Any applicable taxes, customs duties, or import fees are the responsibility of the customer.

Order Tracking

Once your order has been shipped, you may receive a tracking number via email, if available. Tracking information may take several business days to update after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information at checkout.

Golden is not responsible for orders shipped to incorrect addresses provided by the customer. If an incorrect address is submitted, please contact us immediately. We cannot guarantee changes can be made once an order has been processed.

Lost, Stolen, or Delayed Packages

Golden is not responsible for packages that are lost, stolen, damaged, or delayed after they have been transferred to the shipping carrier.

If you experience a delivery issue, please contact the shipping carrier directly using your tracking information.

Delivery Delays

Shipping delays may occur due to:

  • Weather conditions
  • Customs inspections
  • Carrier delays
  • High order volume
  • Natural disasters
  • Other circumstances beyond our control

Golden is not liable for delays caused by shipping carriers or external factors.

Order Cancellations

Once an order has been placed and payment has been processed, it may not be canceled. Please review your order carefully before completing your purchase.

No Refunds

Golden operates under a strict No Refund Policy. All sales are final. Shipping delays, carrier issues, or delivery time estimates do not qualify for refunds, returns, exchanges, or store credit unless required by applicable law.

Contact Us

If you have questions regarding your order or this Shipping Policy, please contact our customer support team through the contact information provided on our website.

Golden
Committed to providing a reliable shopping experience for our customers.